Shipping, Fulfillment, & Return Policies
All orders are processed within 3 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Our crowdfunding campaigns have their policies listed on their respective pages.
Any questions can also always be emailed to firstname.lastname@example.org
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Deliveries are made from global shipping partners on their respective days. We/They will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
We offer international shipping according to each campaigns respective page. Please visit that page for more information.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bantam Planet is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Refunds, returns, and exchanges
Here’s how our return policy works:
If you have a game that was purchased on our webstore and is still in shrinkwrap, it is eligible to be returned to Bantam Planet.
We reserve the right to deny the request based on the circumstances (i.e., if the game was purchased a long time ago).
You are responsible for returning the game to our fulfillment center (i.e., you pay for shipping) in the same condition you received it. We will provide a special identifying code to write on the box and on a piece of paper in the box so the fulfillment center knows how to process it (please contact firstname.lastname@example.org with your order number so we can provide the code).
When we receive the game, we will issue a refund equal to the original payment.
We accept returns up to 45 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition.
We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org